Frequently Asked Questions

Yes, our shoes are true to size, so if you normally wear a size EU38, for example, then we would recommend that you also take a size EU38 in our shoes.

If you're in between sizes, we recommend going up to the larger size.Our ballet pumps have a gently elasticated topline (with pillowed Achilles heel to avoid pinching!), which enables a comfortable fit around your foot. We have a simple hassle free return and exchange system if you do need to change.

We are often asked about the heel heights of our shoes, considering that many ballerinas have almost non-existent heels. To start with, all of our Cocorose outer soles have heel heights of at least 8mm.    

Some styles, such as the Harrow, Pimlico and Hampstead Boot also have an extra concealed wedge heel which is built inside the insole of the shoe. This wedge heel has a gradual elevation, starting from around the middle of the shoe and gradually rising until the heel of the foot is elevated. At its highest elevation point, our concealed heel boasts an extra 1.5cm height on top of our 8mm height, equating to 2.3cm. 

Do watch our video here which features our Founder & Designer Janan chatting about our Harrow style and the concealed wedge heel.

For our Hoxton trainers, the flatform outer sole measures 3cm

For our Hampstead boots the outer sole heel height measures 2cm.

Our shoes are constructed using soft leathers which provide a bit of extra 'give' and allows the shoe to mould to your foot. The soft, elasticated topline also helps to accommodate different foot widths.

Our shoes are typically made on a 'Regular' width last, but in our experience and feedback from Cocorosers, Clapham, Sandringham and Hampstead styles have been great for a wider foot.

Our shoes are constructed using soft and pliable leathers which provide a bit of extra 'give' and allows the shoe to mould to your foot. The soft, elasticated topline also helps to accommodate different foot widths.

Even though our shoes are typically made on a 'Regular' last, we do have styles which have a slightly slimmer or wider fit. In our experience, and from our Cocorosers' feedback, the Barnes and Pimlico styles have been great for a narrower foot.

Yes, a number of our loyal customers who have arthritic toes or bunions have shared with us their success stories with Cocorose shoes.

Our foldable leather range are constructed using really soft and pliable leathers, allowing the shoes to mould to your feet and adding an extra bit of ‘give’ to ensure superior comfort. 

All of our shoes include a double cushioned insole and padded Achilles heel to provide superior comfort but if you require something a bit extra, no problem. It is possible to fit a standard insole or arch support into our shoes. Please be aware that our Ballerina insoles are built-in and non-removable, however it is possible to remove and change insoles in our Trainers.

A great question and one often asked. Our ballerinas and loafers, are all foldable. Our boots and trainers are not foldable.

The concept of foldable shoes is what our pioneering brand has been renowned for since 2007. All of our foldable shoe styles are made with our signature, durable rubber soles which are fully flexible and allows each shoe to be folded in half (toe to heel). For more information about our special outsoles, please click here.

You can view all of our Foldable Leather Shoe Styles here.

Our Hoxton trainers and Hampstead Boots and sandals do not fold (and so do not include a complimentary travel purse in the box).

Everywhere! For those that haven't yet experienced the joys of wearing Cocorose shoes, you'll be forgiven for thinking that they can only be worn inside, or worn for occasional use. Rest assured that all of our shoes have been designed for busy, on-the-go lifestyles.

All of our Cocorose shoes are made with double cushioned insoles and an incredibly durable outer sole, ensuring that you can wear your Cocorose shoes outdoors and all day long. For more info, click here.

For our leather range, we recommend applying a protective spray (like Liquiproof) which you can buy at most shoe stores or online to ensure even longer lasting use.

Certainly! All of our shoes have breathable insoles and are designed to be comfortable without the need for socks or tights but if you prefer to wear socks, we recommend thin 'pop socks' to stay true to our sizing.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. You can even get an estimate of the costs during the checkout. For full details about delivery costs and timings, please see our Delivery Information.

For the UK, we use Royal Mail. For larger orders, or Ensure Next Day we use DPD.

For international deliveries, we partner with FedEx, and DPD.

If you have a concern with any carrier, please let us know and we will try our best to accommodate.

It depends on where you are in the World. If you order before 12 Noon GMT (Monday-Friday), we will work hard to dispatch your order the same day. After this time, we will dispatch the following working day.

UK Orders will take 1-2 days. Tracked & Signed.

Deliveries overseas will take 3-6 days.

Delivery details, including the tracking number, will be provided in your confirmation email.  

For full details about shipping, please see our  Delivery Information.

Yes, our packaging is made from recycled materials and is fully recyclable. 

We have worked hard with our supply partners to ensure that our beautiful shoe boxes are constructed using 100% recycled materials and are fully recyclable. 

The cardboard carton that your shoes are couriered in are also 100% recycled. We will recycle or try to reuse the cartons that are returned to us.

All of our foldable shoes are gifted with our signature travel purse. For more info on the purse, please click here.

Our Non-Leather Foldable Shoes are pre-folded into a purse that matches the shoes.

Our Leather Foldable Shoes are packed into our special Cocorose boxes, with a complimentary, black travel purse nestled alongside the shoes. Clapham, Sandringham, Barnes, Harrow, Alice, Piccadilly, Farringdon, Pimlico.

It's easy and so beneficial for you to create an account.

Just click on ,Your Account, in the top right corner. Here, you can log in if you already have an account but we're guessing that you're reading this because you want to create one! So just click on the link under the green Login button called Create One. You will get Rosebuds just for creating an account.

Alternatively, click here to create your account.

Creating an account will enable you to;

* Earn Rosebuds (loyalty points) with every order placed. You can read more about our Rosebud Loyalty Programme here.

* Faster checkout

* View all your orders in one convenient place

* Update your addresses and add new addresses for convenience

Granted, it's not the easiest of buttons to find, but if you scroll right up to the top of your Account page, you'll see a Logout button in the top left, right above My Account.

Just click on this and you'll be logged out.

Yes we do!

We are delighted to have launched our ‘Rosebuds’ Rewards 🌹 which gives back to our Cocorosers with points (Rosebuds) to use on future purchases.

You'll need to have registered an account with us, and be signed in to it, so you can start earning and spending your Rosebuds.

We have created a page all about the Rosebuds Loyalty Programme, please click here.

Oh no! But please don't fear, as we'll do everything we can to locate a pair for you asap.

Contact us here and we'll add your details to our Out Of Stock notifications. We'll then email you as soon as it’s back in stock.

At times, we have Pre-Orders available on some models. This is when certain models are nearly ready and are available to order with a pre-determined dispatch date.

At certain times throughout the year, we're able to offer selected styles on a Pre-Order basis.

These styles will be clearly tagged with 'Pre-Order' in the title of the shoes and details of when the shoes will be dispatched will be shown in the Design Details section. Once your purchase has been made, a confirmation of the order will be sent to you and it will confirm that the style is on a Pre-Order and the Dispatch Date.

A purchase of a Pre-Order style means that the shoes are reserved for you, and will be dispatched without any further action from you. We will keep you up-to-date with your Pre-Order as we near the dispatch date.

We are pleased to offer a full return and exchange policy within 30 days once you have received your order.

For information on how to return to us, and details on exchange policy here.

All items sent back to us for an exchange or refund should be in their original condition and in their original packaging, so we recommend trying all shoes on a carpeted surface to avoid any potential soiling or damage.

We aim to dispatch all exchanges within 2 working days of receiving the original item back.

Refunds will be processed within 4-6 working days of receiving returned goods.

Please note that items purchased online may not be returned to our stockists.

You can contact us through our contact page and we would be delighted to assist you with any queries you may have.